Healthcare for travelers by English Speaking Doctors in Italy
Frequently Asked Questions (FAQ)
I don't speak Italian. Can your physician help me?
Yes, our physicians all speak English and other common languages, so there will be no language barrier .
See here our post on breaking the language barrier.
What are the advantages of using this service?
The advantages of using Pyllola include the convenience of getting a prescription without having to visit a doctor in person, who, most likely, wouldn’t speak your language and be able to identify your medication’s brand, the security of your personal information that will be encrypted and kept safe.
See here how to prepare for a successful online doctor's visit.
can I make a phone call to one of your doctors?
No, we do not use phone calls for speaking to our doctors. We use video-calling, which does not require you to download any additional software.
can I make a phone or WhatsApp call to one of your doctors?
Our service is continuously available, and usually t schedule a telemedicine call within 15 to 30 minutes.
You can check the upcoming available visits appointment at the scheduling page.
If you feel that the medical visit is urgent and you didn't find an available slot, you can send us a quick note on the box that is on the homepage of our parent site and we'll schedule a video-call appointment ASAP, usually within 30-60 minutes.
In case your communication(internet) is weak, or you cannot enable your camera or microphone the doctor may send you a number to call him/her via WhattsApp.
Can I use my national insurance plan with Pyllola?
No, Pyllola is an independent medical care solution that is not associated with other medical insurers.
However, if you have a personal medical insurance plan, you may be eligible for reimbursement from your insurance company with the invoice/receipt that you receive from us.
Will I be charged when I submit the request form and provide my credit card details?
Yes, you will charged the full amount of the service after completing the request.
In case of a "No Show" for avideo-call appointment we will retain 40 Euros and refund the rest. See more about refunds in the "Terms and Condition" page ay our parent site.
Please be aware that we do not have information regarding the availability of items in pharmacies, nor can we guarantee it. The unavailability of an item does not constitute grounds for a refund.